Privacy Notice

 

COOPAH LIMITED takes your privacy seriously. That is why we will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. We will not sell or share your information with third-parties you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.

About our privacy policy

Our privacy policy outlines your relationship with our company and explains in detail how we use the information that you provide us with.

About COOPAH LIMITED

COOPAH LIMITED is the trading name of COOPAH LIMITED, which is registered in the U.K. and registered with the UK’s Information Commissioner’s Office under the Data Protection Act 2018. Our data controller can be contacted at this link, and we encourage you to get in touch with any questions you may have about COOPAH LIMITED.

 

You can reach us by:

  • Post: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

  • Telephone: 0203 866 1189

  • Website: www.coopah.com

Changing your preferences

If you’d like to change your web, contact or marketing preferences, you can do so at any time. Simply contact us at this link to request the necessary amendments.

How we do business

COOPAH LIMITED is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time. As part of our ongoing commitment to uphold your rights, COOPAH LIMITED will also extend advice on how you can issue formal complaints to relevant authorities, such as the Information Commissioner’s Office.

Sensitive data

 COOPAH LIMITED does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background or health background.

Who our privacy policy applies to

This privacy policy has been developed to inform users of COOPAH LIMITED how we use their data. COOPAH LIMITED is a digital media, sports and events company, and we need to process the data of individuals to offer our products and services. Bearing that in mind, our privacy policy applies to any and all individuals registered with us as a member, user, customer, administrator or in any other capacity.

What information this policy applies to

There is a lawful basis for processing your data, and this section of our privacy policy outlines how this applies to the personal information you provide us with or allow us to collect.

The information this policy applies to includes information that you:

  • Provide as part of any registration process 

  • Provide as part of any campaign creation activity

  • Provide in the form of numerical data, metadata or communications

  • Give us as part of our ongoing relationship

 

This policy also applies to information that we:

 

  • Collect relating to how you interact with our website

  • Must process to complete purchases and other transactions

Consent

Please note that when you submit personal data on our website, you are giving COOPAH LIMITED your explicit consent that we can use that data in line with our privacy policy. 

Opting-out 

After giving COOPAH LIMITED your consent, you are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply contact us by emailing our data protection officer at this link.

Data processing and storage

COOPAH LIMITED collects and stores data with our third party service providers. We will store your data unless otherwise noted and explicitly stated.

COOPAH LIMITED stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.

We use carefully selected and recognised third-parties to help us take payments, provide commerce services and manage company accounts. Some of these third-parties may operate outside the European Union.

COOPAH LIMITED may process your data based on more than one legal ground.

Circumstances under which we may be required to process your data under more than one legal ground may include:

Sub-processors

We use a number of sub-processors all of which have confirmed their GDPR compliance. The current list of sub-processors is listed below.

Sub-processor: Get Response | Office Location: USA | Purpose: Email Notifications
Sub-processor: Xero | Office Location: USA | Purpose: Accounting Software
Sub-processor: Google Analytics | Office Location: USA | Purpose: Website usage tracking

Sub-processor: Garmin | Office Location: Germany | Purpose: Sending training data

Reason - Data type - Legal basis

  • Customer registration -Identity and contact information - To carry out a contract we’ve made with you

  • Processing and/or delivering your order - Identity, contact information, financial information, financial and transactional data - To carry out a contract we’ve made with you and to exercise our legitimate interests to recover debts owed

  • To manage our customer relationship with you - Identity, contact information, marketing and communications preferences - To carry out a contract we’ve made with you, to comply with legal obligations and to exercise our legitimate interests to keep our records updated

 

Marketing and communications

COOPAH LIMITED may send you marketing communications if you have given us your contact details and opted-in to marketing communications.

 

You may receive marketing communications from COOPAH LIMITED if you have:

  • Requested information from us

  • Purchased goods or services from us

  • Provided us with explicit consent for us to send you marketing communications

  • Not opted out of receiving marketing communications

 We will always ask for your consent before we share your personal data with any third-parties. You can ask us or any relevant third-parties to cease sending you marketing communications at any time, by emailing us. You should send relevant requests to our data protection officer at this link.

 Please note that if you opt out of receiving marketing communications from COOPAH LIMITED, your personal data may still be retained as it relates to the provision or purchase of a product and/or service, warranty registration or other transactions.

Our company obligations

As a data controller, COOPAH LIMITED is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.

We will only ever use your data:

  • In ways that are both fair and legal

  • As described within this policy

  • In ways that are necessary for the purposes described

In addition, COOPAH LIMITED processes the personal data you submit to us or we collect as a data processor. As part of this role, COOPAH LIMITED takes all necessary precautions to secure the personal data we collect, process and store.

 

We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.

Third-Parties

COOPAH LIMITED never shares your personal data with third-parties unless those parties have been explicitly mentioned within our privacy statement.

Data Recipients 

COOPAH LIMITED may be required to share your personal data with carefully selected third-parties for the identified processing purposes. These third parties may include:

A.     IT or system administration services providers

B.     Professionals providing banking, legal, accounting, consultancy and/or insurance services.

C.     Government regulators based in the United Kingdom and other relevant jurisdictions

D.    HM Revenue & Customs

E.     Software as a service technology providers. Contact for more information 

F.     Any existing or future third parties to which COOPAH LIMITED may sell, transfer or merge aspects of our business or assets

All third parties to which we transfer data are required to respect your personal data, keep it secure and process it only for the specified purposes for which it has been collected. Third parties will only ever receive or process your data with our explicit permission.

Our security

As part of our ongoing commitment to GDPR, COOPAH LIMITED will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence. 

Legitimate interests

As part of the Data Protection Act 2018, COOPAH LIMITED observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.

Contact us

COOPAH LIMITED is committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please contact our data protection officer at this link at COOPAH LIMITED.

We will process any request within 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.

Frequently asked questions

Who is using my data?

COOPAH LIMITED

What is my data being used for?

COOPAH LIMITED stores and processes data to help us maintain your account, process and store transaction details, offer customer support, send system updates and send offer details.

What will happen to my data?

COOPAH LIMITED may use your data to send you information, updates and offers we think you’ll be interested in.

What data will be kept and stored?

COOPAH LIMITED stores registration details, transaction details, usage information and any information about your web preferences on our website.

What data will be shared with others?

We only share your data with regulators or government bodies if requested.

How long will my data be kept for?

COOPAH LIMITED will store your data for a period of 12 months after your last attempted login. After this period, your account will be deleted. You can request your account to be delete at any time.

Who will be able to access my data?

COOPAH LIMITED will never sell or share your data to any third-party, unless you grant us your explicit permission to do so.